Returns & Refunds

Every piece is printed specifically for you when you order it. That makes our policy different from a normal warehouse store — here's exactly what we can and can't do.

Wrong size or change of mind

Since nothing is pre-made, we can't accept returns or exchanges for ordering the wrong size or simply changing your mind — check the size guide on the product page before you order. Under EU consumer law, goods made to your specification (like a printed-to-order garment) are exempt from the standard right of withdrawal for this reason.

Damaged, misprinted, or wrong item

If your order arrives damaged, defective, misprinted, or isn't what you ordered, we'll replace it or refund it, free of charge. Email [email protected] within 14 days of delivery with:

• Your order number
• A photo of the item showing the issue
• A short description of what's wrong

How refunds work

Approved refunds are issued to your original payment method through Stripe. We process them as soon as an issue is confirmed — from there, your bank or card provider typically takes a few business days to show it on your statement.

Order never arrived

If tracking shows no movement for an unusually long time, or shows delivered but you never received it, contact us and we'll look into it with our shipping carrier.